Online Ferry Ticket Booking

Child fare policies and discounts (if any) are set individually by each ferry operator. We recommend selecting your preferred route and checking the Booking Policies section to see exactly what rules apply to your little travelers!

The Luggage fare policy may vary depending on the respective ferry operators and their terms & conditions. Kindly select your preferred source and destination, and refer to the Booking Policies section for the details. redBus is not liable for any losses/damages to the luggage or personal items like purses, wallets, money, jewellery.
a. Passengers must not carry any goods or other articles that are prohibited under law, like weapons, inflammable materials, firearms, ammunition, drugs, liquor, illegal products/drugs, hazardous materials
b. Pets and livestock are strictly prohibited on board unless mentioned specifically.
c. Food items with strong odours (durian, fermented foods) are strictly prohibited on board d. Overweight luggage may incur additional charges. Operators reserve the right to deny boarding or charge an additional amount in case a passenger is travelling with extra luggage than what is mentioned above.

Pets and livestock are not allowed on-board even if they are in a carrier, crates or cage unless operator mentiones specifically.

Ticket Cancellation is subject to the Ferry operator’s policy.
a. Tap on the My Bookings tab on the home page. Tap on the ticket that you want to cancel.
b. On your ticket details page, tap on the Cancel button below the ticket details section. This button will be disabled if the bus operator does not support cancellation or the cancellation policy is not applicable at the time of cancellation attempt.
c. On the next screen, click on

Note: Ticket Cancellation and reschedule is subject to the Ferry operator’s policy.
a) Tap on the 'My Bookings' tab on the home page. Tap on the ticket for which you want to see the cancellation or reschedule policy.
b) Under the booking policy section, you can see if the ticket is cancellable and/or reschedulable.
Click on the Booking Policy link to view the policy in detail.

Ferry schedules are determined by the operators and are displayed on our redBus platforms in real time. If your preferred time slot is unavailable, you may choose from other available departures on the selected route. Please note that some ferry services operate on fixed schedules and may have specific timing restrictions. Refer to the operator's terms and conditions for more details.

Yes, we recommend booking your ferry tickets in advance, especially during peak travel seasons and for popular routes. Early booking helps secure your preferred departure time, ensures availability, and may offer better fares, as ticket prices can increase closer to the travel date. With redBus, you can book ferry tickets well in advance, giving you greater flexibility to plan your trip and avoid last-minute availability issues. Some ferry operators may also offer discounts or promotional fares for early bookings.

Booking online via redBus is the best way to get the most affordable ferry tickets. It is significantly cheaper than buying tickets at the port terminal window, where you will miss out on exclusive online discounts. To secure the best possible price, follow these quick tips: redBus offers: Download the redBus app or visit the website to avail redBus offers. Book in Advance: Ticket prices are often lower when you book early rather than waiting until the last minute. Travel During Off-Peak Times: Fares are typically lower if you are flexible with your travel dates and choose weekdays or non-holiday periods. Compare and Save: Use the redBus platform to easily compare different ferry operators, schedules, and exclusive package deals all in one place. Promotions and Discounts: : Keep an eye on the special promotions, discounts, or package deals offered by ferry operators.

redBus provides multiple secure payment options for ferry tickets. Options may vary by country and route:
* Credit / Debit Cards (Visa, Mastercard & others)
* Internet Banking / Online Bank Transfer
* E-Wallets (local popular wallets) For the latest options, check the payment page during booking.

Transactions on redBus are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

The refund is determined based on the base ticket fare, excluding the non-refundable amount. Once successfully processed, the amount is credited back to the original payment method within 7-14 working days

Payment failures may occur due to network issues, bank maintenance, or security checks etc. In rare events, if the payment fails and the ticket confirmation has yet to be sent out, your money will be refunded. If redBus has not received the payment, and your payment is pending at the payment gateway depending on the bank, it will be refunded automatically to the original payment method within 7-15 working days (excluding Holidays and weekends) or more depending on your bank. Before booking a new ticket, please check if you have received the ticket confirmation via message & email, etc.

Customers who create their first account on redBus, they will receive a discount code for upon successful registration. Additionally, redBus frequently notifies users of upcoming promotions and offers.

To receive a discount/cashback when booking a bus ticket, please visit the redBus Offers Page to stay informed about current promotions and exclusive deals on ferry. Copy and paste the discount code in the payment checkout page to take advantage of the offer

You need to check the terms and conditions of the code, including its expiry date. Coupon codes are often restricted by terms like being for new users only or applicable to certain countries or products. Ensure you enter the code in the "Discount Code" section during checkout and click "Apply". If you have verified the terms and conditions and believe there is an issue, you can contact customer service for assistance.

No, printing your ferry ticket is generally not required. You can present the M-ticket or E-ticket received on your registered mobile number or email address directly from your smartphone at the ferry terminal counter before boarding. However, some ferry terminals may require a printed copy of the ticket along with a valid photo ID to redeem your boarding pass at the check-in counter. To avoid any inconvenience during boarding, please check the terminal-specific requirements in advance. . Printing the e-ticket is not mandatory

Yes, all luggage undergoes standard security screening by terminal security guards before departure. Please ensure you are not carrying any prohibited or restricted items to avoid delays during the customs clearance process.

No, printing your ferry ticket is generally not required. You can present the M-ticket or E-ticket received on your registered mobile number or email address directly from your smartphone at the ferry terminal counter before boarding. However, some ferry terminals may require a printed copy of the ticket along with a valid photo ID to redeem your boarding pass at the check-in counter. To avoid any inconvenience during boarding, please check the terminal-specific requirements in advance. . Printing the e-ticket is not mandatory

Once a booking is confirmed, travel details cannot be edited online via the app or website due to security and immigration regulations. If you misspelled a name or entered an incorrect passport number, please contact our Customer Support team immediately. We will coordinate with the ferry operator to see if the information can be updated before your departure.

No, ferry tickets are strictly non-transferable. For security and immigration purposes, the passenger details on the ticket must match the traveler’s passport exactly. If someone else wishes to travel, they will need to book a new ticket.

Documents are necessary and subject to the Cross-Border Travel Policy specified by the Ferry operator.
* A Passport is a must, with a validity of at least 6 months from the date of travel.
* Your Ferry ticket copy at the time of boarding and immigration.
* Collect the boarding pass at Ferry terminal/ counter.
Note: It is always advisable to check specific visa requirements on 'Government Official websites' for your nationality before planning your trip. Please ensure the necessary embarkation cards have been filled out before any customs clearance and seek assistance from the officers on board if the passenger requires any assistance.

Travel to Indonesia: It is recommended to check the Indonesian Embassy website https://evisa.imigrasi.go.id/ before booking your tickets.
* Passport: Make sure your passport is valid for at least 6 months from your arrival date
* Proof of Finances: Sufficient cash (usually minimum USD 50 per day) or valid credit cards to cover expenses.
* Accommodation: Confirmed hotel booking or address of stay.
* Return/Onward Ticket: Proof of your departure from your Origin country within your permitted stay period (printed copies are highly recommended).
* To check if a Visa is required based on your nationality, visit Indonesia's official website- Ministry of Immigration and Corrections https://www.imigrasi.go.id/wna/daftar-negara-voa-bvk-calling-visa
* For Singapore and Malaysian citizens, Visa is not needed to enter Indonesia for a short period of up to 30 days.
* All passengers traveling to Batam/Bintan (Indonesia) are required to complete the All Indonesia Digital Arrival Card (DAC) within 72 hours before arrival. The form can be filled online at allindonesia.imigrasi.go.id or via the official All Indonesia app (Android & iOS). After submission, passengers will receive a QR code by email, which must be presented to immigration and customs.
* Mandatory Digital Arrival Card (DAC) is re. For detailed information on DAC, read the blog Full Guide: Digital Arrival Card (DAC) 2025 https://blog.redbus.sg/immigration/digital-arrival-card-dac-indonesia/.
* For e-VOA (Electronic Visa On Arrival), it can be done simultaneously for up to five people.